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Terms, Conditions and Info

Bomb Up Airsoft LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page. Bomb Up Airsoft Ltd Airsoft shop United Kingdom.

 

Our Contact details:

Bomb Up Airsoft LTD, Unit 22 - 23 Arkwright Court, Astmoor Industrial Estate, Runcorn, Cheshire, WA7 1NX, United Kingdom.

Phone: 0800 1313012

Email: info@bombupairsoft.co.uk

VAT No 191 180 515

CRN 09146655

 

We are proud to offer INTEREST FREE finance to all our customers (subject to application acceptance). To apply for finance all you need to do is add your items to the cart then select ‘Apply for Finance’ (minimum order value of £280). You will then receive an email with the finance application form. Just complete the form and we will be notified when you have been accepted, we will then process your order as normal.

 

How to Order

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept various payment methods including Visa, Mastercard, American Express and Paypal.

When we receive your order we will send you a confirmation email. This does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when your order is despatched. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All images on the site are as up to date as possible but occasionally manufacturers change colour schemes slightly and images may be out of date. If in doubt please contact us to check that images are up to date.

It is vital that when buying an airsoft rifle, pistol or any other Realistic Imitation Firearm that you provide the information required to prove that you are genuine Airsoft Skirmishers. This is to comply with the Violent Crime Reduction Act 2007. Each order processed that requires cancellation due to the appropriate information not being provided will result in a £25 cancellation, admin and refund fee.

 

Shipping and Handling 

All UK orders over £50 will be eligible for free shipping. UK Orders under £50 will be charged a shipping fee between £1.95 and £9.95 dependant on weight.  Our usual delivery is between 1 and 3 working days, depending on the availability of the products ordered. We will endeavour to despatch your package within 24 working hours although at peak times this may take slightly longer. Orders for RIFs may take 48 hours as we test and chronograph each rifle before shipping. Please bear in mind the courier’s deliver Monday to Friday between the hours of 8am and 6pm (0800 - 1800 hours). We do not directly control the couriers and we cannot obtain a specific delivery time from them. International shipping is charged at a flat rate of £19.95.

If the wrong country shipping is chosen we will adjust it correctly without warning. When your order has been dispatched we will email you confirmation with your tracking number. Please ensure you provide us with a working email address and check your spam filter. The cost of delivery will be added to your order total. You can select your preferred method of delivery from the options displayed at the checkout. We reserve the right to adjust shipping methods and costs but this is usually done in your favour and you will be informed by email. For example; we cannot send a £200 rifle by First Class post as it is too long, usually too heavy and it does not have sufficient insurance. In addition to this, if our courier cannot deliver goods to a premises and the goods are returned to Bomb Up Airsoft the customer will be charged for the delivery back to us and then charged for a second delivery.

IMPORTANT: All deliveries must be checked by the receiver (customer) BEFORE signing for them. If the package is damaged in anyway either refuse to accept delivery or ask the delivery person to check the contents with you. You should only sign for the goods if you are satisfied. In any other circumstances, please sign the package receipt as "not checked". If a customer fails to follow this and a package is signed for as received in good condition. We may find it difficult (or impossible) to claim compensation in this case. 

Please note that some of our stock is kept at a separate location so may not be held in our store.

 

INTERNATIONAL SHIPPING

PLEASE NOTE: It is the responsibility of the purchaser to ensure the legality of importation into their own country. Bomb Up Airsoft LTD cannot accept any responsibility if the goods ordered are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only when the goods are received and checked by ourselves.

 

Out of Stock 

If an item you want to order is out of stock then please email customer.relations@bombupairsoft.co.uk to notify us of your interest and we will endeavour to get the item back in stock as soon as possible.

 

Tax Charges

From 1st January 2011 VAT is charged at 20%

 

Payment Security

When the order is placed at our website your payment is processed by Stripe, a secure payment system on behalf of Bomb Up Airsoft LTD. We do not hold your card details in store. Payment through Paypal also offers you extra security and peace of mind.

 

Guarantee

All damaged deliveries or shortages must be reported within 24 hours of receipt, any longer than this may invalidate your claim.

 

Standard Warranty/Guarantee

All electric rifles, spring rifles and electric pistols come with a 12 month warranty. Batteries, slings, speedloaders and chargers included with electric rifles/pistols are not covered under warranty as they are regarded as 'free' items. Some high end rifles have a longer warranty, if you are unsure please check with the store. Gas pistols, gas rifles & spring shotguns have a 30 day warranty.

 

Conditions of the Warranty

If a product proves faulty within the warranty period due to a manufacturing defect you should contact us immediately. We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions: Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase. Exclusions The Bomb Up Airsoft warranty does not include any the following: -Any transportation costs incurred in transporting the item back to us for repair. -Any breakages as a result of accidental/negligent damage. -Any routine maintenance required -Any faults arising from misuse -Any faults arising from any repairs not previously carried out by Bomb Up Airsoft -Any upgrades that have been installed in the product other than those done by the Bomb Up Airsoft engineers -Any faults arising from the use of poor quality sub standard BB's. We recommend only Blaster (Not Biodegradable), Madbull, G&G, Excel and King Arms. -Any battery than an 8.4v Nimh or 7.4V Lipo has been used -If a Gas Blow Back or Gas Non Blow Back product is being covered under our warranty then our warranty will be void if the item has been used with anything other than 134A Gas. -Any Feet Per Second (FPS) variance. This may be different from the indicated FPS as this is only a guideline. -External damage or wear and tear. Your Bomb Up Airsoft warranty is also invalidated if: The product has been altered or adjusted in any way from its original format, this includes all internal upgrades. Any repairs or maintenance to the item(s) have been carried out by any non Bomb Up Airsoft or other authorised personnel. A fault has arisen from the use of poor quality sub standard BB's You use any gas other than 134A Gas in any Gas Blow Backs or Gas Non Blow Back operated items. All images on the website are as up to date as possible but occasionally manufacturers change colour schemes or designs slightly and images may be out of date. If in doubt please contact us to check that images are still up to date. Bomb Up Airsoft reserves the right to change terms and conditions of our warranty from time to time.

 

Returns Policy

In the unlikely event that your new purchase is faulty then please contact Bomb Up Airsoft LTD immediately (info@bombupairsoft.co.uk) to discuss your problem. At our discretion, a replacement product will be dispatched to you, although this WILL NOT happen until the originally purchased goods are returned and are confirmed to be faulty by our engineers. No refunds will be given on any product that has been damaged by negligence, carelessness or misuse. With distance sales, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the customer has 14 days to cancel the order starting the day after receiving all of their goods. We will not make any deductions, except if applicable, for our cost of collecting the goods. Refunds will be processed within 14 days of receiving the returned goods. No restocking charge will be applied if cancelled within 14 days. Please contact us by email or telephone before returning any item(s). It is the sender's responsibility to return the item(s) by a suitably insured postal service. Please include your name, address and order number when returning items. All refunds will have the original cost of postage and the cost of the refund (£1) deducted from them. Refunds will be completed within 30 days of the customer notifying us of their intention to return the item(s). Refunds may incur a 10% restocking fee. IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY OUR ENGINEERS ARE ALL TRAINED TO UNDERTAKE REPAIR AND REMEDIAL WORK. UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO DISASSEMBLE ANY PRODUCTS PURCHASED FROM US YOURSELF -DOING SO WILL INVALIDATE YOUR WARRANTY. PLEASE OBSERVE ANY ADVICE GIVEN AT THE TIME OF PURCHASE CONCERNING BATTERY TYPES AND POWER AS USING AN INCORRECT BATTERY IN YOUR NEW AEG WILL INVALIDATE YOUR WARRANTY. Reaching Us If you need to reach us, please email us using the link on the store page, alternatively Email info@bombupairsoft.co.uk. We will reply within 24 hours of receiving your email.

 

Privacy Policy

Bomb Up Airsoft LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. Please note that when you click on our facebook links your data will be sent to facebook to enable you to share through facebook.

 

Code of Conduct and VCRA

On the 1st of October 2007, the laws regarding airsoft guns changed This is a brief summary of those changes, more information can be found here: www.ukara.org.uk If you are under 18 years of age, it is illegal for you to buy an airsoft gun. It is also illegal for anyone to sell one to you, whether you are a skirmisher or not. Over 18s have to prove that they are airsoft skirmishers. They can do this by taking out membership of an airsoft site which holds third-party liability insurance. In order to facilitate remote selling, UKARA the retailers’ organisation, has set up a database to which sites can submit their members details. Once a player is verified & on the database, any UKARA member can quickly check that a purchaser is entitled to buy an airsoft gun. Please ask if you would like your weapon to be two toned. There will be a £10 charge for this service and it is only available to people over the age of 18.

 

Do you sell Airguns?

We don't sell airguns however we stock a variety of shooting accessories that can be used with an airgun such as tactical vests (airsoft vest), airsoft masks, molle pouches, army surplus, army boots, combat trousers, military equipment and much more. We stock products from a variety of brands such as Tokyo Marui, Cyma, G&G, ASG, WE and many more.

 

Do you sell Cap Guns?

We don't sell cap guns however we stock a variety of shooting accessories that can be used with a cap gun such as tactical vests (airsoft vest), airsoft masks, molle pouches, army surplus, army boots, combat trousers, military equipment and much more. We stock products from a variety of brands such as Tokyo Marui, Cyma, G&G, ASG, WE and many more.

 

INTERNATIONAL ORDERS the customer should type their delivery country in to the field that requests a UKARA number, this will then enable you to add the item to the cart.

 

For any further information please get in touch via our Contact Us page.